Council tax and business rates contributes to the majority of a Council’s income and aiming to achieve maximum collection is essential to a Councils’ financial position.
How Capita can help
Capita have been working with local authorities on effective revenue collection for over 13 years. Through our shared service centres, we have a total of 231 staff who administer and collect council tax totaling £550million. We also have a dedicated NNDR team of 75 practitioners collecting over £1.3bn per annum.
Our expertise, size and resilience ensures that our highly trained staff are able to provide a flexible solution to meet each client’s needs, whether it be an onsite solution with council staff or be a fully integrated offsite solution through one of our shared service centres across the UK.
We believe that an effective revenue collection strategy is underpinned by the accuracy and integrity of the data upon which it is billed. We, therefore, focus on helping local authorities to establish effective systems and processes to:
- Ensure database accuracy
- Improve payment channels
- Promote the service
- Improve customer satisfaction
- Efficient, quality assured administration
- Ensure prompt and clear billing
- Ensure effective recovery
- Continuously improve and innovate.