Systems administration has become more of an integral part of a revenues or benefits department in recent years. It is essential that system availability is maximised, that batch processes are completed successfully and reliably, and that systems issues are resolved with the minimum impact on day-to-day processing. Additionally local authorities need to ensure that government returns are submitted on time and backed up with auditable and credible records, and that support is available to meet internal and District Audit demands.
How Capita can help
Capita provides systems and control support to six local authority revenues and benefits departments and have unrivalled knowledge and experience in administering Council Tax, Benefits and National Non-Domestic Rates systems. We provide a straightforward solution to suit your needs and are able to meet and share your objectives whilst allowing you to concentrate on the day-to-day management of your operation, content in the knowledge that you have a reliable and well managed system. Our services include:
- Expert knowledge of Academy, First Software and Anite systems
- Systems control service or specific support either as part of a long term arrangement or on an ad-hoc basis
- Batch processing including out-of-hours support and Annual Billing and Year End processing
- Technical support including data interrogation and integrity analysis
- Daily/monthly/annual reconciliations of systems and interfaces
- Preparation and completion of statutory Government returns
- Desktop support
- Conversion support (Academy & SX3 iworld)
- Project management (Prince II).