Client: East Lindsey District Council

The Challenge

Before upgrading to Academy revenues and benefits, the council relied on Anite’s VME mainframe software. Dating from the early nineteen nineties, the applications ran on a shared mainframe at Northumberland County Council. The most recent system was Windows-based Anite Pericles for business rates, installed in 2000.

The Solution

A multi-disciplinary working party reviewed potential suppliers, examining price, functionality, and               e-government features. East Lindsey staff contacted reference sites, checking different solutions for stability, flexibility, and future potential. A SOCITM annual user satisfaction survey claimed Capita’s Academy software was highly-rated, something the council confirmed in a rigorous competitive evaluation.

The Benefits

The changes were far reaching with staff no longer needing to remember complex green screen shortcuts while previously-separate debt recovery functions are now built-in. SkillWise training ensured benefits staff quickly regained full productivity while new recruits found the Windows applications comfortably familiar.

“We had a good relationship with Capita and they supported us very well throughout,” said Wilson. “The recovery from our implementation backlogs was less than four months. The project went very well indeed.”

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