Blackburn with Darwen

The Chartermark promotes and recognises the provision of excellence in the delivery of public services. The Capita Revenues and Benefits Customer Service team at Blackburn with Darwen was awarded the Chartermark for the second time in 2005. To receive the Chartermark, organisations need to demonstrate achievement through:

• Setting standards and levels of performance
• Engagement with clients, partners and staff
• The promotion of choice
• Effective and imaginative use of resources
• Improvement in the quality of life in the community.