Capita Local Government Services are part of Capita Group Plc, the UK’s leading professional and support service organisation, and we have been providing specialist support to local authorities for Benefits administration and collection of Council Tax and NNDR for over 15 years.

You can choose to use one of our UK network of shared service centres, or for us to provide resources directly to your site. We can even mix and match against your specific requirement. Whatever your need, LGS offer flexible, expert services from a pool of staff who are consistently kept up to date in training, legislation and best practice. We make the investment so that you can be sure that you get the best.

We believe that making a difference is important. By providing timely and accurate information on customers, our solutions can make a big difference to local authorities’ front office and back office performance. Our back office includes all community outreach programmes to offer a complete package.

• Saving money - maximise income though our proven methods of collection for council tax and business rates
• Improving the customer’s experience - providing efficient administration of housing benefits
• Open all hours - 24 hour multi-channel multi-lingual call centres for continuous support or during critical periods
• Right advice, first time - through policy advice and targeted training for local authority staff
• Low risk – our team will take over the financial management backed by their strategic and practical advice.